Are you considering a major home improvement project and wondering if Long Home Products is the right choice for your needs? In today’s crowded home improvement market, making the right decision can feel overwhelming. That’s why reading detailed, unbiased reviews is more important than ever. In this comprehensive guide, you’ll find everything you need to know about Long Home Products reviews—from company background and product quality to real customer experiences, pros and cons, and how they stack up against the competition. Whether you’re planning a new roof, window replacement, or a bathroom remodel, this article will help you make an informed decision and get the most value from your investment.
About Long Home Products
Company Background and History
Long Home Products is a family-owned company with a rich history dating back to 1945. Originally founded as Long Fence in Washington, D.C., the company began its journey operating out of a decommissioned city bus. Over the decades, Long Home Products evolved into a standalone entity in 1996, expanding its services and establishing itself as a trusted leader in the home improvement industry along the East Coast of the United States. With more than 75 years of experience, the company has built a reputation for quality, reliability, and outstanding craftsmanship, serving thousands of families and helping them create safer, more beautiful homes .
Range of Home Products Offered
Long Home Products offers a comprehensive suite of home improvement solutions, specializing in both exterior and interior renovations. Their product and service offerings include:
- Roofing: Asphalt shingle roofs, metal roofs, flat roofs, luxury shingle and designer roof replacement and installation.
- Windows: Awning, bay, bow, casement, and other energy-efficient window styles.
- Doors: Replacement entry, patio, and storm doors.
- Bath Remodels: Full bathroom remodeling, bath upgrades, and conversions.
- Siding and Gutters: Siding installation and replacement, gutter services.
- Additional Services: Kitchen, basement, and garage remodeling.
The company primarily serves the East Coast, with a strong presence in states like Maryland and Massachusetts, and continues to expand its reach .
Unique Selling Points
Long Home Products stands out for several reasons:
- Comprehensive Warranty Coverage: Including a 50-year transferable warranty on CertainTeed roofing products.
- Flexible Financing Options: Designed to fit a wide range of homeowner budgets.
- In-Home Design Support: Personalized consultations and design insights.
- Experienced Team: Over 300 trained experts and more than 50,000 completed projects.
- Efficient Installations: Many projects, such as window replacements, can be completed in a single day .
Detailed Review of Long Home Products
Product Quality and Variety
Long Home Products is known for its high-quality materials and professional installation. The company uses industry-leading products, such as the CertainTeed Integrity Roof System™ for roofing projects, and offers a wide variety of window and door styles to match any home’s aesthetic. Their bathroom remodeling services include one-day shower and bath projects, tub-to-shower conversions, and aging-in-place solutions, catering to a broad range of homeowner needs .
Warranty Coverage Details
One of the company’s most significant selling points is its robust warranty coverage. For example, CertainTeed roofing products come with a 50-year transferable warranty that covers both materials and labor. This level of protection is rare in the industry and provides peace of mind for homeowners concerned about long-term value and resale. However, it’s important to note that the 50-year warranty is specific to CertainTeed products, and other brands may not qualify for the same level of coverage. Additionally, the warranty transfer window is typically limited to 10–15 years .
Financing Options and Considerations
Long Home Products offers in-house financing for projects up to $100,000, with no money down and a relatively smooth approval process for qualified homeowners. While the company claims to provide competitive rates and flexible payment plans, specific details about interest rates, loan terms, and qualifying criteria are not publicly disclosed. Homeowners must contact the company directly for personalized financing information. Some customers have reported that financing can be costly, especially for those with lower credit scores, as unsecured loans often come with higher interest rates .
In-House Design Support and Customer Service Experience
Customers frequently praise Long Home Products for its in-home consultations, where design consultants provide personalized recommendations and accurate measurements. The company’s staff is often described as professional, friendly, and knowledgeable, helping homeowners make informed decisions without feeling pressured. However, some reviews mention communication challenges, such as delayed responses or missed appointments, which can impact the overall customer experience .
Pros of Choosing Long Home Products
Strong Warranty Options
Long Home Products’ 50-year transferable warranty on CertainTeed roofing products is one of the best in the industry, covering both materials and labor. This comprehensive protection is a major selling point for homeowners looking for long-term value and peace of mind .
Efficient, Often Same-Day Installations
Many installations, such as window replacements, can be completed in a single day. Customers appreciate the fast turnaround and the fact that worksites are left clean and tidy after the job is done .
Comprehensive Repair and Replacement Services
Unlike many competitors, Long Home Products offers both repair and replacement services for roofing, windows, and doors. This flexibility allows homeowners to address issues without committing to a full replacement if it’s not necessary .
Referral Incentives and Customer Loyalty Perks
The company offers a $500 referral bonus for customers who refer friends or neighbors, which is a unique perk in the industry. This incentive encourages customer loyalty and word-of-mouth recommendations .
Professional, Friendly, and Knowledgeable Staff
Many customers highlight the professionalism and friendliness of Long Home Products’ staff, from sales representatives to installation crews. The company’s team is known for being well-informed, patient, and attentive to customer needs .
Cons and Customer Concerns
Financing Costs and Interest Rates on Loans
While in-house financing is available, some customers report that the interest rates can be high, especially for those with lower credit scores. The lack of transparency regarding loan terms and rates can make it difficult for homeowners to compare options and make informed decisions .
Limited Warranty Transfer Window
The 50-year warranty on CertainTeed products is only transferable within a 10–15 year window. After this period, the warranty may not be transferable to a new homeowner, which could impact resale value .
Reports of Aggressive Sales Tactics and Communication Challenges
Some customers have reported experiencing high-pressure sales pitches and inconsistent communication during the sales process. Issues such as delayed responses, last-minute cancellations, and lack of follow-up after installation can lead to frustration and disappointment .
Specific Customer Complaints
Common complaints include missed appointments, poor follow-up after installation issues, and pricing concerns. Some customers feel that initial quotes are higher than expected and that there is a lack of clarity in estimates .
What Customers Are Saying – Real Reviews Analysis
Common Positive Themes
- Professionalism and Quality Installation: “The crew was professional, efficient, and left the worksite spotless. The new roof looks fantastic and has already made a difference in our home’s comfort.”
- Friendly and Knowledgeable Staff: “Our design consultant was patient and answered all our questions. We never felt pressured to make a decision.”
- Strong Warranty and Peace of Mind: “The 50-year warranty was a big factor in our decision. It’s reassuring to know we’re covered for the long haul.”
Typical Negative Feedback
- Communication Issues: “We had to call multiple times to get updates on our installation date. The lack of follow-up was frustrating.”
- Delays and Missed Appointments: “Our installation was rescheduled twice, and we didn’t receive much notice. It was inconvenient, but the final result was worth the wait.”
- Pricing Concerns: “The initial quote was much higher than we expected. After some negotiation, we got a better deal, but it was a stressful process.”
Excerpts from Verified Customer Reviews
- “Long Home Products did an amazing job on our windows. The installation was quick, and the team was very professional. We’ve already noticed a difference in our energy bills.”
- “The sales process was a bit aggressive, but the quality of the work made up for it. I would recommend them to friends, but advise them to be firm during negotiations.”
- “We had some issues with communication after the installation, but the company eventually resolved our concerns. The warranty coverage is excellent.”
Comparison with Competitors
Overview of Similar Home Product Companies
Long Home Products competes with both national home warranty providers and regional home improvement companies. Key competitors include American Home Shield, Choice Home Warranty, AFC Home Warranty, Liberty Home Guard, Cinch Home Services, and Select Home Warranty .
Warranty and Financing Comparisons
- Warranty: Long Home Products offers robust, often longer-term warranties specific to the products it installs, such as the 50-year transferable warranty on CertainTeed roofing. In contrast, home warranty companies typically provide annual or capped warranties with service fees and coverage limits.
- Financing: Long Home Products offers project-based, upfront pricing with in-house financing options. Home warranty companies operate on a subscription model, with monthly fees and service charges for repairs .
Customer Service and Installation Reliability
Long Home Products is known for its in-person consultations, professional installation crews, and post-installation support. However, customer experiences can vary by region and project manager. Home warranty companies have mixed reviews, with some excelling in claims processing and others struggling with delays or denials .
Tips for Homeowners Considering Long Home Products
How to Evaluate if Long Home Products Fits Your Needs
- Assess Your Project Scope: Long Home Products specializes in targeted upgrades (roofs, windows, doors, baths) rather than full-home renovations or custom, high-end remodels.
- Consider Warranty Coverage: If long-term protection is important, ask about the specific warranty terms for your chosen products.
- Review Financing Options: Request detailed information about interest rates, loan terms, and qualifying criteria before committing to in-house financing.
Questions to Ask During Consultation
- What is included in the warranty, and how long does it last?
- Are there any exclusions or limitations I should be aware of?
- What are the interest rates and terms for financing options?
- How long will the installation take, and what is the process for scheduling?
How to Avoid Potential Pitfalls Based on Customer Reviews
- Be Firm During Negotiations: Don’t be afraid to negotiate pricing and ask for clarification on estimates.
- Document Everything: Keep written records of all agreements, change orders, and communications.
- Request Regular Updates: Stay in touch with your project manager to ensure timely communication and avoid surprises.
Advice on Financing Options and Reading Fine Print in Warranties
- Compare Financing Offers: Shop around and compare Long Home Products’ financing options with those from banks or credit unions.
- Read the Fine Print: Understand what is covered, the duration, and any exclusions in the warranty. Ask for a copy of the warranty document before signing.
Trending Home Products in 2025
Top Trending Home Products to Complement Long Home Products Offerings
The home improvement landscape is evolving rapidly, with several trends shaping the market in 2025:
- Smart Home Devices: Voice-controlled lighting, wireless charging furniture, and hidden speakers are becoming standard in modern homes.
- Air Fryers and Portable AC Units: Energy-efficient appliances that offer convenience and comfort.
- Innovative Grills and Outdoor Kitchens: Outdoor living spaces are more popular than ever, with high-tech grills and modular kitchen setups.
- Eco-Friendly Materials: Reclaimed wood, bamboo, and recycled glass are in demand for their sustainability and aesthetic appeal.
- Spa-Inspired Bathrooms: Large showers, soaking tubs, and wellness features like aromatherapy lighting are trending in bathroom remodels .
These products can enhance the value and comfort of your home, especially when paired with quality installations from companies like Long Home Products.
How to Get the Most from Your Long Home Products Purchase
Best Practices for Working with Contractors
- Establish Clear Communication: Set expectations early and request regular progress updates.
- Vet Your Contractor: Ensure your contractor is licensed, insured, and has a good reputation.
- Document Everything: Keep written records of all agreements and communications .
Maximizing Warranty Benefits
- Understand Your Coverage: Know what is included in your warranty and any exclusions.
- Perform Regular Maintenance: Most warranties require regular maintenance to remain valid.
- Report Issues Promptly: If you notice a problem, report it immediately and provide documentation .
Maintenance Tips for Product Longevity
- Follow Manufacturer Guidelines: Adhere to recommended maintenance schedules for roofing, windows, and doors.
- Keep Records: Save receipts, maintenance logs, and photos of work performed.
- Schedule Annual Inspections: Regular inspections can catch issues early and prevent costly repairs .
Key Takeaways
- Long Home Products is a reputable, family-owned company with over 75 years of experience in home improvement.
- The company offers a wide range of products and services, including roofing, windows, doors, and bathroom remodels.
- Strong warranty coverage, efficient installations, and professional staff are major pros, while financing costs and communication challenges are common concerns.
- Customer reviews highlight both positive experiences with installation quality and negative feedback regarding pricing and communication.
- When compared to competitors, Long Home Products stands out for its robust warranties and project-based pricing, but homeowners should carefully review financing options and warranty terms.
- Following best practices for working with contractors and maintaining your home can help you maximize the value of your investment.
Conclusion
Choosing the right home improvement partner is a significant decision that can impact your home’s comfort, value, and long-term maintenance costs. Long Home Products reviews reveal a company with a strong legacy, high-quality products, and a commitment to customer satisfaction. While there are some concerns about financing and communication, the company’s comprehensive warranties and professional installations make it a solid choice for many homeowners. If you’re considering a project with Long Home Products, take the time to ask questions, review your options, and ensure you understand all terms before signing. Your home is one of your most valuable assets—make sure you’re working with a partner you can trust.
Have you worked with Long Home Products? Share your experience in the comments or reach out for a personalized consultation to see if they’re the right fit for your next home improvement project.
